Member Experience Ambassador Part Time

$29,640 - $29,640/Yr

BJ's Wholesale Club - East Point, GA

Part-time - Entry Level

East Point, GA

10,001+ employees

General Merchandise Retailers

About the position

The Member Experience Ambassador is a part-time role focused on providing exceptional customer service to members at BJ's Wholesale Club. This position involves monitoring merchandise protection procedures, ensuring a safe environment, and addressing member concerns promptly and professionally. The role requires collaboration with team members to uphold club standards and deliver a positive shopping experience.

Responsibilities

• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
• Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notify front line to immediately rectify the situation.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.

Requirements

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age.

Benefits

• 401(k) matching
• Bereavement leave
• Dental insurance
• Health insurance
• Health savings account
• Paid jury duty
• Vision insurance