Member Fraud Support Specialist

$50,042 - $58,872/Yr

Jovia Financial Credit Union - Westbury, NY

Full-time - Entry Level

Westbury, NY

251-500 employees

About the position

The Member Fraud Support Specialist at Jovia Financial Credit Union is responsible for investigating and preventing fraud, focusing on outreach to members who have been victims of fraud. This role involves monitoring suspicious transactions, creating educational content on fraud prevention, and ensuring compliance with various regulations. The specialist will also coordinate with different departments and community leaders to enhance fraud awareness and support the credit union's overall risk management efforts.

Responsibilities

• Ensure direct member contact via phone, email, or in person to Jovia members who are victims of various fraud schemes such as account takeover, ID theft, and phishing.
• Responsible for reviewing, clearing, and creating cases on VERAFIN as it relates to AML Alerts.
• Maintain, implement, and update Jovia's ID Theft Risk Assessment.
• Coordinate with frontline branches to review and decision new account opening IDV failures.
• Coordinate with deposits operations team to review and decision high-risk wire transfers.
• Creation of educational and preventative fraud content for Jovia staff and membership.
• Analyze and recommend enhancements to the overall fraud process to minimize risk exposure to the Credit Union and membership.
• Work with operational units to investigate suspicious transactions.
• Ensure required BSA classes are completed and passed.
• Work closely with Fraud Team at other financial institutions in handling fraudulent cases and adapting best practices.
• Act as a liaison to local, state, and federal law enforcement agencies on matters relating to abusive, fraudulent, illegal, or improper activities.
• Maintain proficient knowledge of the rules and regulations, including BSA/AML, OFAC, and the USA Patriot Act.
• Provide supporting documentation during investigations of abusive, fraudulent, illegal, or improper activities leading to the identification, arrest, and conviction of suspects and recovery or restitution of respective losses.
• Support the Department Manager in planning and achieving strategic initiatives and operational risk management goals.
• Assist with the continual development of loss control and anti-compromise measures to protect assets and information.
• Act as a liaison with law enforcement officers and maintain files regarding available resources and emergency services agencies.
• Work within a goal-oriented framework, including setting and achieving management-determined goals.
• Perform other duties as assigned to help the overall workflow of the department.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university.
• 3 years or more AML/BSA related experience and/or training; or equivalent combination of education and experience.
• 1-3 years' experience in a customer service role demonstrating conflict resolution, empathy, and exceptional service.
• PC literacy is required, including Microsoft Word and Excel skills.
• Good verbal and written communication skills reflecting a positive attitude are critical to success in this position.
• Detail-oriented with the ability to multitask and work autonomously or as part of a team.
• Willingness to work flexible hours when required.

Nice-to-haves

• Experience in fraud prevention or investigation.
• Knowledge of banking regulations and compliance standards.

Benefits

• 401(k)
• Gym membership
• Health insurance
• Loan repayment program
• Paid training
• Tuition reimbursement