American Academy Of Ped-Az - Itasca, IL
posted 3 months ago
The Member Operations Coordinator plays a crucial role in supporting the American Academy of Pediatrics (AAP) by managing the section/council member entity and section/council affiliate application processes. This position is responsible for maintaining accurate membership records, welcoming new national members, and preparing monthly membership reports. The coordinator will assist with ongoing Customer Relationship Management (CRM) activities, including enhancements, testing, and data management support, while ensuring premier member service in all communications. The role requires a proactive approach to administrative support for the Member Operations and Data Services team, ensuring that all tasks are completed efficiently and effectively. In this position, the coordinator will produce and distribute data and trend reports that aid in strategic recruitment and retention decision-making. They will determine the eligibility of section/council affiliate membership applicants according to AAP bylaws and maintain complete and accurate records in the database for section/council members and affiliates. Close collaboration with section/council Membership Chairs is essential to ensure timely and accurate approval of membership applications. The coordinator will also manage the online membership application process and create various reports for new members, including updates for AAP News and AAP.org. Additional responsibilities include supporting the operational aspects of the AAP Enterprise membership program, assisting with the Dues Sponsoring Program, and processing In-Training Member Change of Status forms. The role requires excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously within established deadlines. The Member Operations Coordinator will work in a hybrid environment, spending 40% of their time in the office, and may be required to work overtime, evenings, or weekends as needed.