About the position
The Member Outreach Coordinator supports Astiva's provider network and the growth plans of the sales and marketing development teams. Responsible for establishing and maintaining positive relationships with identified current and potential physicians and their office staff through frequent direct contact and strong relationship building. This person will troubleshoot service matters, maintain knowledge of practice patterns, gather market intelligence and implements strategies to capture business and establish loyalty with identified physicians. This person is also responsible for managing our database development and target audience development, as well as planning and executing initiatives to reach the target audience through appropriate channels (social media, e-mail, TV, etc.). Must be bilingual in Korean and English. Must be able to work and commute to our Buena Park office (opening soon).
Responsibilities
- Establish and maintain positive relationships with current and potential physicians and their office staff.
- Troubleshoot service matters.
- Maintain knowledge of practice patterns.
- Gather market intelligence.
- Implement strategies to capture business and establish loyalty with identified physicians.
- Manage database development and target audience development.
- Plan and execute initiatives to reach the target audience through appropriate channels.
Requirements
- Bilingual in Korean and English.
- Ability to work and commute to the Buena Park office.
