Member Relations - CLOSER - JOHN REED Santa Monica

$41,600 - $41,600/Yr

Rsg Group - Santa Monica, CA

Full-time - Entry Level

Santa Monica, CA

Professional, Scientific, and Technical Services

About the position

The Member Relations Closer at JOHN REED Santa Monica is responsible for creating a welcoming and unique atmosphere for club members while ensuring a cohesive member experience. This role involves supporting membership acquisition, conducting club tours, and maintaining high levels of member satisfaction. The position requires a passion for fitness and the ability to work collaboratively with the Club Manager and other team members.

Responsibilities

• Support a welcoming and unique club atmosphere for our JOHN REED community.
• Support all membership acquisition including renewals through our CRM system.
• Conduct daily club tours for all prospective members and guests.
• Prepare welcome gifts for all new member introductions.
• Maintain member satisfaction and ensure a consistently evolving world class member experience, echoing the brand values.
• Stay current on club reservations and changes of workflow by communicating with all departments daily.
• Support the Club Manager as a strategic team player within the team.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and picking up of weights.

Requirements

• Minimum of 2 years of customer service or membership sales in a fitness or hospitality environment, including direct experience in client satisfaction.
• High school diploma/GED equivalent preferred.
• Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club.
• Proven ability to work on multiple projects simultaneously, multi-task and prioritize as necessary.
• Must be able to work flexible schedule to include days, nights, weekends, holidays, and special events.
• Organized and structured, coupled with a warm and friendly nature.
• Passion for fitness.
• Must be able to lift upward of 50lbs.
• Must be able to climb and descend stairs multiple times a day.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance