Member Relations Coordinator

AAA Mid-Atlantic - Lexington, MN

Full-time - Entry Level

Lexington, MN

Rental and Leasing Services

About the position

AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY. This position is on-site and requires you to work one weekend day.

Responsibilities

• Acts as first contact and takes calls from Members and customers.
• Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner.
• Escalates non-routine complaints and issues to the appropriate party.
• Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives.
• Determines appropriate compensation for routine case resolution.
• Communicates with members through multiple channels, both verbal and written.
• Engages with members to provide an exceptional customer service experience.
• Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly.
• Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases.
• Maintains performance standards as established by the business line.

Requirements

• High School Diploma; Associates degree a plus.
• 1+ years of Customer Service Experience.
• Customer service skills including friendliness, empathy, and strong listening skills.
• Experience interacting with dissatisfied customers a plus.
• Ability to prioritize work, and handle simultaneous assignments with success and accuracy.
• Ability to perform multiple tasks in fast paced environment.
• Good problem solving and critical thinking skills.
• Familiarity with AAA policies and practices a plus.
• Ability to work overtime as needed.

Benefits

• Hourly rate of $15.00/hour + eligibility for annual merit increase
• 3+ weeks of Paid Time Off during the first year
• 401(k) plan with a company match of up to 7%
• 8 paid holidays
• Health & Life Insurance
• Tuition Reimbursement
• Complimentary AAA Premier Membership