Member Relations Employee Development Specialist

$58,552 - $58,552/Yr

Pedernales Electric Cooperative - Marble Falls, TX

Full-time - Entry Level

Hybrid - Marble Falls, TX

Utilities

About the position

The Member Relations Employee Development Specialist is responsible for assisting in the development, implementation, and delivery of the Member Relations Employee Training Program to support the Cooperative's strategic initiatives. This role involves managing training projects, facilitating learning solutions, and ensuring alignment with the Cooperative's Learning Management System. The specialist will also conduct training programs, develop educational materials, and collaborate with management on change initiatives.

Responsibilities

• Manage training related projects by clarifying project objectives, setting timetables and schedules, conducting research and time/cost analysis.
• Facilitate learning solutions in either a physical classroom or virtual setting.
• Provide learning management system administration to ensure alignment of department training content with the Cooperative's Learning Management System design and architecture.
• Conduct training programs on Customer Information Systems and ensure that all reference documentation has been updated.
• Develop and provide Member Relation's education, training materials and programs.
• Assist in identifying developmental needs, setting performance targets and benchmarks, assessing methodologies and striving for continuous improvement of individual performance.
• Collaborate with management in change management initiatives and conduct training assessments.
• Assist with coordination of third party vendor services and internal stakeholders to ensure high quality customer service.
• Provide skilled coaching and ongoing support to improve performance and organizational goals.
• Develop end-to-end design, facilitation, coordination and management of learning programs.
• Benchmark for best practices in employee development.
• Build partnerships and network with various business units to enhance effectiveness.
• Coordinate with third party vendor services and internal stakeholders to ensure high quality customer service and respond to requests for information from outside entities.
• Communicate with internal and external customers regarding company policies and procedures.
• Maintain subject matter expertise on Cooperative policies, procedures and requirements.
• Represent the Cooperative at meetings, conferences, seminars and other events.
• Establish and maintain effective communication and working relationships with the management team and key stakeholders.

Requirements

• Bachelor's Degree in Human Resources, Organizational Development, Business, Education or related field.
• Two years of directly related experience.
• Valid Driver's License.

Nice-to-haves

• Experience in time management.
• Knowledge of principles and processes for providing customer service.
• Skilled in conflict resolution and de-escalating techniques.

Benefits

• KPI Bonuses
• Competitive Benefits