Member Service Associate
GreenState Credit Union - Iowa City, IA
posted 16 days ago
About the position
This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, and share one vision through teamwork. The role meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members, and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. This position offers a base salary and lucrative monthly incentive opportunity, in addition to a progressive benefit package. The pay range for this hourly position is $21.46 - $28.60/hr with a progressive benefits package.
Responsibilities
- Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
- Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival.
- Ensures confidentiality of member information.
- Supports a diverse and inclusive work environment.
- Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.
- Profiles each member to uncover opportunities for additional business.
- Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations.
- Makes weekly outbound sales calls to members.
- Builds member relationships by recognizing their financial needs and meeting those needs with appropriate GreenState products and services or referring them to specialized departments.
- Participates in promotions, contests, and other departmental activities which support team goals.
- Responsible for sales of loan protection products.
- Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned.
Requirements
- Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of all credit union accounts and products.
- High energy and sales ability with interpersonal skills to represent the credit union in a positive and professional manner.
- Ability to coordinate and prioritize work assignments and organize work efficiently.
- Must demonstrate good time management skills to meet established deadlines.
- Accuracy and attention to detail.
- Proficiency with related computer applications, spreadsheets, word processing, and database applications.
- Proven relationship building skills and techniques.
- Must be self-motivated, exercise sound judgment, and be able to work independently.
- Ability to maintain composure and problem solve as they arise.
- Ability to develop and maintain positive and effective working relationships.
- Ability to work with minimal direction and exercise sound judgment.
- Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
- High school diploma or the equivalent (i.e. GED).
- Must be bondable.
- Must be registered pursuant to requirements of the S.A.F.E Act.
Benefits
- Bilingual Pay Program for qualifying applicants.
- Base salary and lucrative monthly incentive opportunity.
- Progressive benefits package.
