YMCA - Wichita, KS
posted 20 days ago
Full-time
Wichita, KS
Social Assistance
About the position
The Membership Service Associate at the Downtown YMCA plays a crucial role in delivering exceptional customer service and ensuring member satisfaction. This position involves providing leadership through a comprehensive understanding of YMCA programs and services, directly impacting member retention and overall customer experience.
Responsibilities
- Providing excellent service by having a great knowledge of YMCA programs, services, and systems.
- Effectively communicating the mission, vision, and values of the YMCA.
- Greeting and becoming familiar with program participants and members by name.
- Handling all questions and concerns in a courteous, professional manner.
- Gathering feedback from members and sharing it with supervisors to help improve service.
- Maintaining a safe and clean facility at all times.
- Selling the YMCA's value, not just its facilities, to enhance membership retention.
- Enforcing policies and procedures to ensure a safe and professional environment.
- Being observant and mindful of the impact the YMCA has on its members and the community.
- Performing financial procedures, including money handling, registrations, and sales to ensure accuracy.
- Executing opening and closing procedures as needed.
- Being certified and prepared to implement emergency procedures in case of an emergency.
- Attending mandatory staff meetings and city-wide customer service, sales, and program trainings.
- Providing feedback and suggestions to improve services and/or systems.
- Performing custodial duties as needed without being prompted.
- Supporting Strong Community Campaign efforts.
Requirements
- Minimum age of 20
- Minimum of one year experience in customer service and cash handling
- High school diploma or equivalent
- Completion of all Conditions of Employment (COE) for this position
- Ability to frequently perform physical activities such as bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, and moving up to 35 pounds
- Demonstrated attention to detail and ability to count and perform basic math associated with a cash drawer
- Effective oral and written communication skills
- Mental alertness, problem-solving, organizational, and task management skills
- Ability to make independent and sound decisions in a rapidly changing environment
- Ability to relate to and work with diverse groups of people in a friendly manner
- Neat and professional appearance at all times
