Member Service Associte (Full-Time Opener) - Downtown YMCA

About the position

The Membership Service Associate at the Downtown YMCA plays a crucial role in delivering exceptional customer service and ensuring member satisfaction. This position involves providing leadership through a comprehensive understanding of YMCA programs and services, directly impacting member retention and overall customer experience.

Responsibilities

• Providing excellent service by having a great knowledge of YMCA programs, services, and systems.
• Effectively communicating the mission, vision, and values of the YMCA.
• Greeting and becoming familiar with program participants and members by name.
• Handling all questions and concerns in a courteous, professional manner.
• Gathering feedback from members and sharing it with supervisors to help improve service.
• Maintaining a safe and clean facility at all times.
• Selling the YMCA's value, not just its facilities, to enhance membership retention.
• Enforcing policies and procedures to ensure a safe and professional environment.
• Being observant and mindful of the impact the YMCA has on its members and the community.
• Performing financial procedures, including money handling, registrations, and sales to ensure accuracy.
• Executing opening and closing procedures as needed.
• Being certified and prepared to implement emergency procedures in case of an emergency.
• Attending mandatory staff meetings and city-wide customer service, sales, and program trainings.
• Providing feedback and suggestions to improve services and/or systems.
• Performing custodial duties as needed without being prompted.
• Supporting Strong Community Campaign efforts.

Requirements

• Minimum age of 20
• Minimum of one year experience in customer service and cash handling
• High school diploma or equivalent
• Completion of all Conditions of Employment (COE) for this position
• Ability to frequently perform physical activities such as bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, and moving up to 35 pounds
• Demonstrated attention to detail and ability to count and perform basic math associated with a cash drawer
• Effective oral and written communication skills
• Mental alertness, problem-solving, organizational, and task management skills
• Ability to make independent and sound decisions in a rapidly changing environment
• Ability to relate to and work with diverse groups of people in a friendly manner
• Neat and professional appearance at all times