VillageCare - New York, NY
posted 3 days ago
About the position
VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include handling incoming telephone calls and answering questions for members and providers, assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care, data entry for authorizations under the direction of the Care Management Supervisor, arranging appointments with physicians and other health care provider services, and assisting members in selection of participating providers that will help them improve the quality and outcomes of care.
Responsibilities
- Handling incoming telephone calls and answering questions for members and providers
- Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care
- Data entry for authorizations under the direction of the Care Management Supervisor
- Arranging appointments with physicians and other health care provider services
- Assisting members in selection of participating providers that will help them improve the quality and outcomes of care
Requirements
- 3+ years of experience in a related healthcare call center or service environment
- High school diploma required
- Associates degree strongly preferred
- Bilingual - Cantonese/Mandarin required
Benefits
- PTO package
- 10 Paid Holidays
- Personal and Sick time
- Medical/Dental/Vision
- HRA/FSA
- Education Reimbursement
- Retirement Savings 403(b)
- Life & Disability
- Commuter Benefits
- Paid Family Leave
- Additional Employee Discounts
