Member Service Representative (Full-Time) - Sugar Land

About the position

The position involves providing a full range of banking products and services to members and prospective members of Navy Federal Credit Union. This includes handling depository accounts, lending products, and credit/debit cards while performing moderately complex banking functions under supervision. The role also includes assisting and training lower-level team members, ensuring compliance with regulations, and identifying opportunities to enhance product penetration.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
• Counsel current and prospective members about Navy Federal's products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross service products and increase product penetration
• Perform platform banking functions
• Assist level I team members
• Understand and comply with federal and other regulations relating to financial products and services
• May assist with Branch Office vault opening, closing and balancing procedures
• May serve as a Branch Office and/or ATM vault custodian
• Perform other duties as assigned

Requirements

• Ability to work independently and in a team environment
• Working knowledge of savings and checking products, accounts and services
• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining composure in a high production and changing environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective verbal and written communication skills

Nice-to-haves

• Experience in member/customer service preferably in a call center, retail banking or financial institution
• Experience in working in a credit union environment

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the Best Companies for Latinos to Work for 2024
• Awards for being a top workplace for various demographics and career stages