Member Service Representative/Loan Processor

$30,867 - $38,501/Yr

Dakota Plains Federal Credit Union - Pierre, SD

Full-time

Onsite - Pierre, SD

Credit Intermediation and Related Activities

About the position

The Member Service Representative/Loan Processor position at Dakota Plains Federal Credit Union is a hybrid role that combines responsibilities in both teller operations and loan processing. The primary purpose of this position is to serve as a liaison between members and the credit union, facilitating financial transactions and supporting lending functions. The role requires providing excellent customer service and ensuring that members' needs are met efficiently and accurately.

Responsibilities

• Greet and welcome members and visitors to the credit union, providing courteous and professional service.
• Process financial transactions accurately and efficiently.
• Provide account information and assist members with inquiries about credit union products and services.
• Open new accounts for members and resolve any issues they may have.
• Process member mail and night drop transactions.
• Assist in collecting and recording necessary documentation for loans.
• Maintain and follow up on insurance paperwork for existing and new loans.
• Outreach to new members financing indirect loans to encourage automatic payments.
• Assist members with the loan application process to ensure completeness of information.
• Maintain a filing system to monitor documentation requirements according to policy.

Requirements

• High School diploma or equivalent.
• Minimum of 18 years of age.