Member Service Representative (Teller) - West York

First Capital Federal Credit Union - York, PA

Full-time - Entry Level

York, PA

Credit Intermediation and Related Activities

About the position

First Capital Federal Credit Union is seeking a full-time Member Service Representative (MSR), also known as a Teller, to join our growing team. This position is crucial as it serves as a liaison between First Capital and its members, ensuring that all transactions are conducted smoothly and efficiently. The MSR will be responsible for a variety of tasks including conducting transactions, providing account information, and delivering prompt and professional service that aligns with our mission, vision, and core values. We pride ourselves on our commitment to the financial wellbeing of our members and our dedication to the community, which is reflected in the service we provide. As a Member Service Representative, you will be expected to assess members' financial needs and promote our products and services to meet established sales goals. This role requires a high level of professionalism, as you will be interacting with members on a daily basis. You will need to communicate effectively, make eye contact, smile, and use the members' names to create a welcoming environment. Additionally, you will operate a cash drawer and perform routine member transactions, including deposits, withdrawals, loan payments, and check cashing. You will also handle member account requests such as maintenance, name changes, and address changes. To be successful in this role, you should have a high school diploma or GED and experience in a financial institution, retail cash operations, or a customer service position. We offer a competitive salary along with benefits such as paid time off, a 401(k) plan, and tuition reimbursement. Join us at First Capital Federal Credit Union and grow your career in the financial industry while making a positive impact on our members' lives.

Responsibilities

• Serve as a liaison between First Capital and its members.
• Conduct transactions including deposits, withdrawals, loan payments, and check cashing.
• Provide account information and assist with member account requests such as maintenance, name changes, and address changes.
• Promote and cross-sell products and services offered by the Credit Union to meet established sales goals.
• Deliver prompt and professional service that demonstrates the organization's mission, vision, and core values.
• Operate a cash drawer and ensure accurate cash handling.
• Listen to members' financial needs and provide appropriate solutions.

Requirements

• Completion of a high school diploma or GED is required.
• Experience in a financial institution, retail cash operations, or customer service position is preferred.
• Ability to communicate effectively and provide courteous service to members.
• Strong interpersonal skills to build productive relationships with members.

Nice-to-haves

• Previous experience in a teller or banking role is a plus.
• Familiarity with financial products and services offered by credit unions.

Benefits

• 401(k)
• Paid time off
• Tuition reimbursement