Member Service Representative - Valencia Branch

Pima Federal Credit Union - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

Credit Intermediation and Related Activities

About the position

Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Service Representative at our Valencia branch. Our Member Service Representatives are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our branches, working seamlessly to assist our members' needs from start to finish. Our Member Service Representatives promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. This position processes teller transactions, opens and closes accounts, solves problems, updates member information, conducts loan application interviews, processes loan applications, funds loans, and presents loan disclosures. This role also steps into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer. Member Service Representatives are expected to achieve individual and team sales goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.

Responsibilities

• Provide exceptional customer service to members.
• Process teller transactions and maintain a balanced cash drawer.
• Open and close accounts.
• Solve problems and update member information.
• Conduct loan application interviews and process loan applications.
• Fund loans and present loan disclosures.
• Promote financial products and services to improve members' well-being.
• Achieve individual and team sales goals.
• Stay up-to-date on all credit union products and services.

Requirements

• High school diploma or equivalent.
• One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities.
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel.
• Exceptional customer service skills.
• Ability to offer solutions that meet our members' needs.
• Flexibility to travel to other branches on occasion.

Nice-to-haves

• Working knowledge of Symitar (Episys).
• Bilingual English/Spanish skills.

Benefits

• Medical, dental, and vision insurance with generous contributions from the credit union.
• 100% company-paid life insurance, short-term disability, long-term disability, and employee assistance program (EAP).
• 401(k) plan with company match.
• 100% company-funded pension plan.
• Generous paid time off policies, including 11 paid holidays.
• Tuition Reimbursement.
• Access to on-demand pay and one-on-one financial planning.
• An award-winning wellness program.
• Access to an on-site car repair service.