Numark Credit Union - Crest Hill, IL
posted 20 days ago
Full-time - Entry Level
Crest Hill, IL
Credit Intermediation and Related Activities
About the position
As a Member Service Specialist at NuMark Credit Union, you will play a crucial role in helping members achieve their financial goals through exceptional customer service and sales-driven interactions. This position involves building strong relationships with members, understanding their financial needs, and offering appropriate products and services. You will be responsible for handling transactions, maintaining confidentiality, and ensuring member satisfaction while working in a collaborative and supportive environment.
Responsibilities
- Build member relationships by providing exceptional service and using open-ended questions to determine their financial needs.
- Achieve sales goals by understanding member situations and offering suitable products to meet their needs.
- Open various types of accounts and communicate with other departments to cross-sell products such as loans and credit cards.
- Accurately handle cash and non-cash transactions and balance cash drawers.
- Ensure confidentiality of member information in every situation.
- Routinely maintain accounts according to member requests.
Requirements
- Ability to effectively upsell and cross-sell products and services.
- Desire to develop sales skills and pursue continual professional development.
- Effective communication skills.
- High school diploma or equivalent.
- Cash handling experience.
- Willingness and ability to substitute at other local branches if necessary.
Benefits
- Health insurance options from Blue Cross Blue Shield (HMO, Options or PPO)
- Dental and vision insurance
- 3 weeks of Paid Time Off
- Paid Holidays Off
- Company lunches and parties
- Birthday holidays
- Life insurance (Company Paid)
- Short and long-term disability (Company Reimbursed)
- 401(k) Savings Plan with Company Match & Profit Sharing
- Flexible Spending Account
- Accident insurance plans
- Education reimbursement for Bachelor or Master's degrees
- Employee Assistance Program
- Paid community volunteer time
- Career advancement opportunities
