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YMCA - Oklahoma City, OK
posted 2 months ago
Full-time - Entry Level
Oklahoma City, OK
Social Assistance
About the position
The Member Services Associate at the Earlywine Park YMCA is responsible for providing exceptional service to members and guests, ensuring a welcoming environment, and performing various clerical duties. This role involves direct interaction with members, handling inquiries, and supporting membership operations.
Responsibilities
- Stay current in CPR/PR/AED/O2 and First Aid, renewed annually.
- Provide member services such as membership sales, tours, and guest registration.
- Answer and direct phone calls, providing program information and registration.
- Input membership and program information into the computer system.
- Accept payments, manage cash register, and issue receipts.
- Schedule appointments and create/scan membership cards.
- Rent lockers and stock/distribute towels.
- Serve as a liaison between members and program supervisors.
- Handle and resolve member inquiries, concerns, and complaints.
- Monitor facility as required and carry out other assigned duties.
- Demonstrate positive character values of caring, honesty, respect, and responsibility.
- Attend scheduled staff meetings and stay off personal electronic items.
Requirements
- Must be certified in PR/CPR, AED, O2, and First Aid (training provided by the Y, if needed).
- Must be 18 years of age or older.
- Strong verbal interpersonal and communication skills.
- Experience in a service-oriented environment.
- Computer skills and accuracy are essential.
- Ability to lift 30 pounds.
