Member Services Associate -Front Desk

YMCA - Greenville, OH

Part-time - Entry Level

Greenville, OH

Social Assistance

About the position

The Member Services Associate at the YMCA of Darke County is responsible for providing exceptional customer service at the front desk, ensuring a welcoming environment for members, program participants, and guests. This role involves engaging with members, addressing their needs, and supporting the overall mission of the YMCA.

Responsibilities

• Greet and welcome members.
• Actively interact and engage with members and prospects to determine needs; directing to the appropriate department when necessary.
• Handle member requests and questions; problem solving.
• Gather and record member data in member profiles.
• Facilitate member-to-member engagement.
• Maintain cleanliness and organization of front desk area and lobby.
• Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
• Prepares member records and issues membership ID cards and handles registration/enrollment transactions.
• Assist with membership business and administrative tasks.
• Support the YMCA's mission and center operations as needed.
• Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
• Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures.

Requirements

• Must have high school diploma or GED.
• Basic knowledge of data entry and word processing.
• Strong interpersonal skills with the ability to build rapport and credibility quickly.
• Excellent written and verbal communications skills.
• Ability to multi-task.

Benefits

• Competitive pay, commensurate with experience.
• Discounted or free memberships for staff averaging at least 10 hours per week.
• Discounted programs.
• Room for advancement.