Member Services Associate I

$27,040 - $31,200/Yr

Allegan District Library - Allegan, MI

Part-time - Entry Level

Allegan, MI

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About the position

The Member Services Associate I at Allegan District Library is a part-time role focused on providing exemplary front-line member service activities. Under the supervision of the Library Director, this position involves assisting patrons with library services, managing circulation tasks, and ensuring a positive library experience for all visitors.

Responsibilities

• Ensure an exemplary library experience by greeting, assisting, instructing and promoting library services to members in a positive and pleasant manner.
• Use library automated circulation system to circulate materials to library members, including checking materials in and out, processing holds, registering borrowers, collecting fines and fees and processing lost/paid items per set procedures.
• Provide reference and readers' advisory, computer, database, interlibrary loan and referral assistance to members directly, by telephone or by email.
• Assist with troubleshooting problems and training library members in the use of the public access catalog, internet, electronic databases and other library resources.
• Interpret library policy to effectively resolve member inquiries within the scope of the position.
• Answer telephone inquiries and provide general assistance. Redirect members appropriately for additional services.
• Perform essential daily operations including opening and closing of circulation desk and building, counting money, emptying book drop and shelving library materials when needed.
• Assist patrons with placing holds on interlibrary loans.
• Encourage, establish and maintain effective working relationships with the library director and coworkers.
• Monitor public areas for appearance and compliance with library policies.
• Assist in the processing of new books and materials.

Requirements

• A high school diploma and two years of experience working in libraries, customer service, or related work experience.
• Dedication to providing an exemplary library experience to members and visitors.
• Technical proficiency and the ability to learn the library's automation system.
• Knowledge of computer software, including databases, spreadsheets, word processing and other applications.
• Excellent interpersonal skills with the ability to make connections and establish positive working relationships with co-workers and the public.
• Ability to learn library automated circulation system and stay current on available technology and office equipment.
• Ability to adapt to changes in technology, member expectations and community needs.
• Ability to follow instructions, work within a team and respond to management direction.
• Ability to effectively communicate ideas and concepts orally and in writing.
• Ability to work under stress, frequent interruptions, and changes in work priorities.
• Ability to work a varied schedule including nights and weekends.

Benefits

• Retirement plan