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Member Services Associate January 2025 Training Program
$50,000 - $50,000/Yr
Pure Insurance - Charleston, SC
posted 2 months ago
Full-time - Entry Level
Charleston, SC
Insurance Carriers and Related Activities
About the position
The Member Services Associate role at PURE Insurance is designed for individuals who are passionate about providing exceptional customer service and support to members. This position serves as the initial point of contact for members, addressing inquiries and resolving issues related to billing, policy changes, and more. The role emphasizes empathy, problem-solving, and effective communication, making it a vital part of the company's commitment to member satisfaction.
Responsibilities
- Quickly respond to member inquiries via phone, email, text, and live chat.
- Provide support for billing inquiries, policy changes, renewal inquiries, and the online portal with ease and accuracy.
Requirements
- Strong computer skills and ability to navigate multiple applications efficiently.
- Experience in customer service roles, preferably in hotel, restaurant, school, or retail environments.
- Critical and creative thinking skills to solve problems effectively.
Nice-to-haves
- Experience in a customer-facing role that requires empathy and strong communication skills.
Benefits
- Flexible PTO
- Student loan debt repayment
- Tuition reimbursement
- Headspace membership
- Commuter support of $100 per month for those commuting into the office three days or more a week.
