member services associate

$52,000 - $54,080/Yr

Randstad - Cockeysville, MD

Full-time - Entry Level

Cockeysville, MD

Administrative and Support Services

About the position

The Member Services Associate will provide essential administrative support to the Administrative department of Armada, ensuring professionalism and organization while addressing customer inquiries in a fast-paced environment. This full-time, remote role requires proficiency in MS Office and strong communication skills, both written and verbal.

Responsibilities

• Resolve issues and answer questions based on phone calls
• Document all customer contact
• Inform members on self-service options and alternative solutions
• Flexibility to adhere to customer satisfaction
• Perform any other duties that supervisor may deem necessary
• Self-starter, self-motivated, organized
• Demonstrate problem-solving skills
• Show empathy towards customers while solving issues

Requirements

• 2 years of experience in a related field
• Proficient in MS Office
• Exceptional verbal communication skills
• Strong written communication skills
• Ability to perform administrative duties
• Organizational skills
• Team building capabilities

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution