Member Services Associate

VillaSport - Katy, TX

- Entry Level

Katy, TX

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

This is an entry-level position for someone who wants to learn and gain valuable experience. If you have various interests, enjoy serving in multiple roles, and want to work in a fun and dynamic atmosphere, apply today! The purpose of this position is to provide consistent quality service, accurate information regarding all areas of club operations, and to monitor Member Services Desk, including but not limited to policies and procedure. With a can-do spirit and willingness to help wherever needed, you will thrive at VillaSport. In addition to the Member Services department, you may be trained and assigned to one or more of these club areas: Café, VillaSpa (reception), Housekeeping, Sports, Facilities.

Responsibilities

• Provide consistent quality service to members and guests.
• Monitor Member Services Desk and ensure accurate information is provided.
• Assist in various club areas as needed, including Café, VillaSpa, Housekeeping, Sports, and Facilities.

Requirements

• Excellent phone skills; ability to handle intermittent heavy phones.
• Efficient, well-organized, able to handle a variety of duties simultaneously.
• Previous customer service experience.
• Bilingual a plus.
• Minimum 16 years of age (certification requirements vary for café roles).
• Five-star customer service skills.
• Excellent communication skills.
• Good organizational skills.
• Ability to quickly learn new tasks or technology.
• Enjoy working in a fast-paced and varied environment where the customer is first.
• Committed and flexible.
• Outgoing, friendly and able to work with and serve all kinds of people.
• Fast learner with a variety of interests.
• High energy with a positive outlook and can-do spirit.
• Team player who enjoys taking on new challenges.
• Progress toward high school diploma or college degree preferred.

Nice-to-haves

• Additional skills and certifications required may apply to work in various departments.

Benefits

• Hourly rate of pay based upon relevant experience to the role.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.
• Flexible scheduling.