Member Services Representative, AACU Branch Operations

American Airlines Group - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

5,001-10,000 employees

Air Transportation

About the position

The Member Services Representative at American Airlines Credit Union is responsible for building positive relationships with members, understanding their needs, and recommending appropriate products and services. This role involves processing transactions, opening accounts, and ensuring compliance with regulations while fostering a culture of teamwork and service excellence.

Responsibilities

• Open new accounts and sell Credit Union services to members.
• Post deposits and process loan payments.
• Process various monetary transactions and maintain account information.
• Perform Notary Services as required.
• Create and promote positive name recognition for the Credit Union.
• Work with branch/department managers to leverage cross-selling opportunities.
• Research member inquiries and provide timely solutions.
• Maintain awareness of all branch functions to provide proper support.
• Implement and enforce internal control and security measures according to policies and regulations.
• Foster a culture of teamwork and service excellence within the organization.
• Perform loan interviews, processing, and disbursement activities as assigned.
• May work a rotating Saturday schedule depending on job location.

Requirements

• High school diploma or GED.
• Experience in cash handling, sales, or customer service within the last twelve months.
• Ability to work in-person at assigned branch location.

Nice-to-haves

• College degree in business, finance, or related area.
• Previous banking or Credit Union experience.
• Experience in a service-culture environment.
• Skilled in Microsoft Office software.

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Pet insurance
• Vision insurance