Member Services Representative, AACU Mortgage Servicing

About the position

This job is within the American Airlines Credit Union. The role is responsible for providing cross functional support in the Mortgage Servicing department.

Responsibilities

• Set up new loans in the FICS servicing system
• Handle property tax/insurance policy issues and provide service to members' questions regarding their property tax or insurance policy
• Track and log legal documents related to mortgage processing
• Prepare and image documents for record retention
• Provide requested payoffs to members, loan officers, and other lenders
• Review account information with members and requests corrections as necessary
• Process legal documents when mortgage is paid in full
• Perform other duties as assigned
• Ensure the security and confidentiality of all account and related information
• Ensure compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Requirements

• High school diploma or GED
• Previous customer/member service

Nice-to-haves

• College degree in relevant field or equivalent relevant industry experience
• Previous experience handling mortgages
• Previous banking or Credit Union experience
• Experience with Episys

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights
• Health Benefits: Access to health, dental, prescription and vision benefits from day one
• Wellness Programs: Tools, resources and support for personal wellness
• 401(k) Program: Available upon hire with employer contributions after one year
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more