Member Services Sales Associate (Front Desk)

$33,280 - $33,280/Yr

Center Court Pickleball Club - Scottsdale, AZ

Part-time,Full-time - Entry Level

Scottsdale, AZ

About the position

The Member Services Associate at Center Court Pickleball Club is responsible for promoting and selling memberships while delivering exceptional customer service to both current and prospective members. This role requires enthusiasm, a passion for pickleball, and the ability to engage with the community to enhance membership sales and club activities.

Responsibilities

• Promote and sell memberships for the pickleball club.
• Respond to inquiries from prospective members and provide information about club activities, events, and programs.
• Conduct tours of the facility and explain membership options and benefits.
• Process membership applications, payments, and renewals.
• Collaborate with the marketing team to develop and distribute promotional materials and social media content.
• Attend community events to promote the club and recruit new members.
• Collaborate with club management to plan and promote special events, tournaments, and social activities.
• Handle member concerns, complaints, and suggestions, escalating issues as needed.
• Greet and farewell members and guests with a friendly demeanor.
• Manage the front desk: check members in, answer phone calls, and respond to emails.
• Schedule court reservations and manage court availability.
• Assist with equipment rentals and retail sales.
• Keep the front desk and social areas clean and organized.
• Provide information on club events, programs, and tournaments.
• Assist with coordinating and scheduling private lessons and clinics.
• Resolve customer complaints and issues in a timely and professional manner.
• Work closely with the club management team to ensure the smooth operation of the club.
• Ensure all members have a curated experience.
• Assist and help manage open play, leagues, and events.
• Assist and help with ball machine rental use.

Requirements

• High school diploma or equivalent required, some college coursework preferred.
• 1-2 years of sales or customer service experience, preferably in a sports or fitness environment.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office and database management software.
• Ability to work flexible hours, including evenings and weekends.
• Passion for pickleball and a commitment to providing exceptional customer service.

Benefits

• Opportunities for advancement