Member Services Team Member

acac • Glen Allen, VA

374d

About The Position

The position is responsible for delivering consistent and accurate information to members and guests, while providing an engaging and positive service experience. The role requires greeting members and guests, managing enrollments, answering calls, and maintaining knowledge of club operations and policies. The individual will also be responsible for processing transactions and ensuring a clean and functional work area.

Requirements

• High School Diploma or GED preferred
• Prior customer service experience highly desired
• Prior experience handling payments and cash registers
• Proficient computer skills
• Must be at least 18 years old

Responsibilities

• Greet all members and guests in a friendly and courteous manner
• Check every member and guest in accurately and quickly
• Manage member and guest enrollment in programs and events
• Answer incoming calls in a clear and friendly and expedient manner
• Provide information regarding acac programs and registration
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area
• Process POS transactions accurately and in an efficient manner
• Know and adhere to opening and closing procedures
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication

What This Job Offers

• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees