Member Solutions Associate

Matanuska Valley Federal Credit Union • Wasilla, AK

422d

About The Position

The Member Solutions Associate at Matanuska Valley Federal Credit Union is responsible for member marketing and providing comprehensive knowledge of the credit union's services. This role involves managing collections, assisting members with payment disputes, and maintaining compliance with relevant laws and policies. The associate will work closely with members to ensure their financial needs are met while upholding the credit union's values of integrity and community service.

Requirements

• High school graduate or equivalent.
• Two years' experience in dealing with the public, preferably in a financial institution. Collection experience preferred.
• Proficient in use of computer software programs including Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft Outlook, and a working knowledge of Microsoft Windows required.
• Experience with Symitar's Episys or similar Core processing software preferred.
• Must be of the highest integrity, in good health and with personal habits above reproach.
• Must be a mature person with sound judgment, and practice confidentiality.
• Must have the ability to meet and work effectively with people of varying levels of education and experience.
• Must have high degree of initiative.
• Must be able to take direction and seek counsel of supervisor as necessary.

Responsibilities

• Responsible for member marketing of the Credit Union and knowledge on all services offered.
• Maintain familiarity with Credit Union policies and procedures, as well as state and federal laws relating to collections.
• Work daily collection queues on a routine basis, and quarterly collection queues as required.
• Dispatch notices, exchange contact, track and process payments, and perform a variety of collection efforts for members with delinquent loans, overdrawn shares, or charge-off accounts.
• Recommend overdrawn shares or delinquent loans for closure, repossession, legal action or charge-off as applicable.
• Review collection reports, including negative shares, collateral in process, delinquencies, charge-off recommendations, charge-off payments, and credit reporting errors.
• Prepare monthly report of insurance/Credit Companion and process claims for Credit Companion and Open Lending.
• Process incoming levies or garnishments received by the Credit Union.
• Assist members with payment disputes, credit reporting disputes, transfer forms, and modification requests.
• Maintain records of derogatory information and collection efforts such as member contact, agreements, levies, bankruptcies, skip tracing, collateral repossession and sale.
• Review, process, track and maintain legal documents in connection with claims filings, judgments, writs, bankruptcies, UCC extensions for charge-off loans, etc.
• Assist the Credit Risk Manager as needed.

What This Job Offers

• Job Type: Part-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED