Member Support Representative

$47,840 - $47,840/Yr

Randstad - Kng Of Prussa, PA

Full-time - Entry Level

Remote - Kng Of Prussa, PA

Administrative and Support Services

About the position

This position is focused on providing exceptional client service in the financial services industry, emphasizing meaningful client interactions and support. The role is hybrid, allowing for a combination of remote work and in-office presence, fostering a collaborative and mission-driven environment where integrity and client success are prioritized.

Responsibilities

• Take inbound calls, responding to client requests, resolving general account issues and providing digital assistance.
• Provide exceptional client service through interpersonal and client relationship management (CRM) skills.
• Serve as the initial point of contact for clients; following standardized procedures to meet client needs.
• Document client and team feedback in support of service improvement efforts within the business.
• Use consultative approach to position products and services to clients.

Requirements

• High School Diploma; Associate or Bachelor preferred.
• Minimum of two years of related work experience required.
• Experience in client services preferred.
• Undergraduate degree or equivalent combination of training and experience preferred.
• Wired Internet with a speed test that meets 1Gbps download speed and at least 30 Mbps upload speed.
• Great Problem Resolution and Time Management skills.
• Tech-Savvy.

Nice-to-haves

• Strong verbal/written communication skills to relay complex information that can easily be understood.
• Self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics.
• Motivated by helping others and serving the best interests of clients.
• Ability to work in a professional environment that stresses respect and teamwork.

Benefits

• Comprehensive benefits package including health insurance.
• Incentive and recognition program.
• 401K contribution.