Member Support Specialist

$33,280 - $33,280/Yr

Rocket Carwash - Riverside, CA

Full-time - Entry Level

Riverside, CA

Repair and Maintenance

About the position

The Member Support Specialist at Rocket Carwash plays a crucial role in delivering exceptional customer service and maintaining operational excellence. This position is designed for individuals who are eager to grow personally and professionally while contributing to a positive team environment. The specialist will engage with customers, ensure their needs are met, and uphold the company's service standards, all while working in a dynamic and fast-paced setting.

Responsibilities

• Uphold the Rocket Guest Service Expectation Model by presenting a positive and friendly image.
• Warmly greet customers with a smile and address them by name.
• Execute operational fundamentals with excellence and extend a genuine invitation for customers to return.
• Build memorable connections with current and potential members by checking in on their experience throughout their visit.
• Prepare vehicles before they enter the wash tunnel, following all Standard Operating Procedures.
• Conduct routine parking lot checks to ensure member carts are stocked with fresh towels and cleaners.
• Maintain a clean and organized location, completing necessary side-work and housekeeping tasks.
• Work collaboratively as part of a team, maintaining a positive attitude.
• Comply with all safety regulations and policies.
• Perform basic to intermediate-level technology tasks as needed.
• Treat others with respect and dignity at all times.

Requirements

• Must be at least 16 years old; students are welcome to apply.
• Ability to lift objects weighing up to 50 pounds individually.
• Ability to work as part of a team to lift and maneuver items weighing over 100 pounds.
• Ability to stand, walk, or sit for long periods (up to 8 hours).
• Mobility to work in areas requiring kneeling, crouching, or crawling.
• Ability to work outside in varying weather conditions.
• Availability to work various shifts and holidays.

Nice-to-haves

• No prior experience required; training will be provided.
• Eagerness to learn and adapt to new tasks and responsibilities.
• Excellent communication and interpersonal skills.
• Dependability and team orientation.

Benefits

• Opportunity for personal and professional growth.
• Training and tools provided for success.