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Member Support Specialist
$29,120 - $31,200/Yr
Rocket Carwash - Grimes, IA
posted 3 months ago
Full-time - Entry Level
Grimes, IA
Repair and Maintenance
About the position
The Member Support Specialist at Rocket Carwash plays a crucial role in delivering exceptional customer service and maintaining operational excellence. This entry-level position is designed for individuals eager to grow personally and professionally while contributing to a dynamic team environment. The specialist will engage with customers, ensure a smooth car wash experience, and uphold the company's service standards, all while fostering a positive atmosphere.
Responsibilities
- Uphold the Rocket Guest Service Expectation Model by presenting a positive and friendly image.
- Warmly greet customers with a smile and address them by name.
- Execute operational fundamentals with excellence to create a personalized experience.
- Build memorable connections with current and potential members by checking in on their experience.
- Prepare vehicles before they enter the wash tunnel, following Standard Operating Procedures.
- Conduct routine parking lot checks to ensure member carts are stocked with fresh towels and cleaners.
- Maintain a clean and organized location, completing necessary side-work and housekeeping tasks.
- Work collaboratively as part of a team, maintaining a positive attitude.
- Comply with all safety regulations and policies.
- Perform basic to intermediate-level technology tasks as needed.
Requirements
- Must be at least 16 years old.
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic, fast-paced environment.
- Eagerness to learn and adapt to new tasks and responsibilities.
- Dependable and team-oriented.
- Ability to lift objects weighing up to 50 pounds individually and up to 100+ pounds with a team.
- Mobility to work in areas requiring kneeling, crouching, or crawling.
- Ability to work outside in varying weather conditions.
Nice-to-haves
- No prior experience required; training provided.
- Students are welcome and encouraged to apply.
Benefits
- Opportunity for personal and professional growth.
- Training and tools provided for success.
