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Acc Premiere - North Bergen, NJ
posted 2 months ago
Full-time
North Bergen, NJ
About the position
The Member Support Specialist role at ACC Premiere focuses on delivering exceptional service experiences to members through various communication channels, including phone, social media, live chat, and email. The position emphasizes a promote-from-within culture and an employee-centric work environment, providing paid training and necessary equipment for success.
Responsibilities
- Address and resolve members inquiries
- Troubleshoot app and device issues
- Document and update member records based on interactions
- Stay informed about evolving products and services
- Manage multiple member inquiries quickly, accurately, and efficiently
Requirements
- Minimum of 2 years customer service experience in a call center environment
- Minimum typing speed of 40-55 WPM
- Strong attention to detail
- Positive and professional demeanor
- Excellent written and verbal communication skills
- High school diploma required; college education preferred
- Experience with diagnosing and troubleshooting apps and devices
- Previous medical experience a plus
Nice-to-haves
- Experience in retail or data entry
Benefits
- Paid training
