Member Support Specialist

$33,280 - $33,280/Yr

Rocket Carwash - Loma Linda, CA

Full-time - Entry Level

Loma Linda, CA

Repair and Maintenance

About the position

The Member Support Specialist at Rocket Carwash plays a crucial role in delivering exceptional customer service and ensuring a positive experience for guests. This position involves engaging with customers, maintaining operational excellence, and supporting the overall mission of the company as it expands into new markets. The role emphasizes personal and professional growth, teamwork, and a commitment to customer satisfaction.

Responsibilities

• Uphold the Rocket Guest Service Expectation Model by presenting a positive and friendly image.
• Warmly greet customers with a smile and address them by name.
• Execute operational fundamentals with excellence and extend a genuine invitation for customers to return.
• Build memorable connections with current and potential members by checking in on their experience throughout their visit.
• Prepare vehicles before they enter the wash tunnel, following all Standard Operating Procedures.
• Conduct routine parking lot checks to ensure member carts are stocked with fresh towels and cleaners.
• Maintain a clean and organized location and complete all necessary side-work and housekeeping tasks.
• Work collaboratively as part of a team, maintaining a positive attitude.
• Maintain awareness and compliance with all safety regulations and policies.
• Perform basic to intermediate-level technology tasks as needed.
• Treat others with respect and dignity at all times.

Requirements

• Must be at least 16 years old; students are welcome and encouraged to apply.
• Ability to individually lift objects weighing up to 50 pounds.
• Ability to safely work with a team to lift and maneuver items weighing up to 100+ pounds.
• Ability to stand, walk, or sit for long periods of time (up to 8 hours).
• Mobility to work in areas that require kneeling, crouching, or crawling.
• Ability to work outside in varying weather conditions.
• Availability to work various shifts and holidays based on business needs.

Nice-to-haves

• No prior experience required; training will be provided.
• Eagerness to learn and adapt to new tasks and responsibilities.
• Excellent communication and interpersonal skills.
• Dependable and team-oriented.

Benefits

• Opportunity for personal and professional growth.
• Training and tools provided for success.