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Member Support Specialist
Rocket Carwash - Gretna, NE
posted 3 months ago
About the position
The Member Support Specialist at Rocket Carwash plays a crucial role in delivering exceptional customer service and ensuring a positive experience for guests. This position is integral to the company's commitment to personal and professional growth, as well as maintaining high standards of operational excellence. The specialist will engage with customers, uphold service expectations, and contribute to a collaborative team environment, all while supporting Rocket Carwash's rapid expansion and innovative approach to the car wash industry.
Responsibilities
- Uphold the Rocket Guest Service Expectation Model by consistently presenting a positive and friendly image, warmly greeting customers with a smile, addressing them by name, executing operational fundamentals with excellence, and extending a genuine invitation to return, all to create a personalized and memorable experience.
- Build memorable connections with both current and potential members by checking in on their experience throughout their visit.
- Prepare vehicles before they enter the wash tunnel, following all Standard Operating Procedures, paying special attention to hard-to-clean areas and clear hand signals to ensure a smooth and efficient process.
- Conduct routine parking lot checks to ensure member carts are fully stocked with fresh towels and cleaners for interior use.
- Maintain a clean and organized location. Complete all necessary side-work, housekeeping tasks, and any additional duties assigned by a manager or supervisor to maintain operational excellence.
- Work as a member of a team in an environment where collaboration and a positive attitude are keys to driving success.
- Maintain awareness and compliance with all safety regulations and policies.
- May be asked to perform basic to intermediate-level technology tasks.
- Perform other duties as assigned by leadership.
- Treats others with respect and dignity at all times.
Requirements
- Must be at least 16 years old; students are welcome and encouraged to apply!
- Individually lift objects off the ground weighing up to 50 pounds.
- Safely work with a team to lift and maneuver items weighing up to 100+ pounds.
- Stand, walk, or sit for long periods of time (up to 8 hours).
- Mobility to work in areas that require kneeling, crouching, or crawling.
- Ability to work outside in varying weather conditions.
- Be available to work various shifts and holidays, based on the needs of the business.
Nice-to-haves
- Operates with a high level of professionalism and integrity.
- Conveys positivity and leads by example.
- Has excellent communication and interpersonal skills.
- Has the ability to work in a dynamic, fast-paced environment.
- Has an eagerness to learn and adapt to new tasks and responsibilities.
- Is team oriented and dependable.
- Embraces opportunities for learning and growth within the company.
Benefits
- Affordable healthcare plans for full-time employees.
