Members Golf Club~Food and Beverage Operations Manager

$68,000 - $86,000/Yr

Marriott International - Sarasota, FL

Full-time - Mid Level

Sarasota, FL

Accommodation

About the position

The Food and Beverage Operations Manager supervises daily operations within the food and beverage department, ensuring compliance with policies and standards while meeting customer expectations. This role involves managing the operating budget, developing specific goals, and prioritizing tasks to enhance service quality and operational efficiency.

Responsibilities

• Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures.
• Assists in the ordering of Food and Beverage supplies, cleaning supplies, and uniforms.
• Supports and supervises an effective monthly self-inspection program.
• Operates all department equipment as necessary and reports malfunctions.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand-specific philosophy.
• Maintains the operating budget and verifies that standards and legal obligations are followed.
• Assists supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning program in all F&B areas, identifying trends and making recommendations for improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
• Follows property-specific second effort and recovery plan.
• Stays readily available/approachable for all team members.
• Demonstrates knowledge of the brand-specific service culture.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department requests.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job functions if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements, and payroll progress reports.
• Performs other duties, as assigned, to meet business needs.

Requirements

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Potential for stock awards and deferred compensation plans