Membership Administrative Assistant

$35,360 - $35,360/Yr

Reynolds Lake Oconee Properties, LLC - Greensboro, GA

Full-time - Entry Level

Greensboro, GA

About the position

The Membership Administrative Assistant plays a crucial role in providing exceptional service to existing and prospective members at the Membership Offices. This position involves welcoming members, managing membership information, and ensuring smooth communication between members and internal departments. The assistant is responsible for maintaining member files, processing memberships, and coordinating various administrative tasks to support the Senior Membership Manager and the overall membership experience.

Responsibilities

• Welcome and assist existing and prospective members visiting the Membership Offices.
• Transmit and communicate necessary membership information to internal departments.
• Manage monthly task reporting including dependent age-out and marketing mailing lists.
• Maintain member files with up-to-date information and assist with filing related to upcoming closings.
• Lead digital file clean-up and transition hard file legal documents into digital files.
• Oversee and maintain all pop-ups for the Marina pre-paid rental boat program.
• Assist with OFAC processing and process generational and extended family memberships.
• Act as a liaison between the Club and all members, handling general phone calls and messages.
• Respond to inquiries from existing and prospective members as needed.
• Process upgrades and assist with questions regarding access and privileges.
• Maintain membership meeting and closings calendar and coordinate orientations.
• Process purchase orders, contracts, vendor insurance, and payments.
• Maintain equipment and office supplies inventory and place orders as needed.
• Ensure all packet collateral is stocked and prepare member packets for upcoming closings.
• Ship new member welcome gifts to those closing remotely.
• Assist in preparing and executing new member mixers, managing guest lists and invitations.
• Coordinate with managers and finance in processing initiation and upgrade deposits and refunds.
• Oversee individual member updates and communicate changes to other departments.
• Assist in drafting welcome letters, termination letters, and hand-written welcome cards.
• Support the Senior Membership Manager and Director in special projects as assigned.

Requirements

• Some college or college degree preferred.
• General office experience or data entry experience required, hospitality experience preferred.
• Excellent verbal and written communication skills.
• Experience working in a team environment preferred.
• Strong organization skills with the ability to follow directions and complete tasks accurately.
• Strong customer service orientation and ability to communicate professionally with members.
• General experience in Excel and Microsoft Word applications required.

Nice-to-haves

• Experience in a hospitality environment preferred.

Benefits

• Opportunity for overtime or varied hours based on business levels and member availability.