Membership and Operations Coordinator

SmithBucklin - Washington, DC

Full-time - Mid Level

Remote - Washington, DC

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

Smithbucklin, a 650-person, employee-owned professional services company with over 70 years of experience in serving the association market, is seeking a Membership & Operations Coordinator to join our Association Management Unit in Washington, D.C. This role is pivotal in supporting and guiding nonprofit volunteers and members from our client organizations. At Smithbucklin, we foster a culture driven by optimism, ambition, expertise, and thoughtfulness, empowering every team member to exceed expectations and deliver exceptional results for our clients. As a Membership and Operations Coordinator, you will play an integral role in shaping the future of association management, where our values serve as the cornerstone of our success. In this position, you will build and sustain strong client relations by meticulously handling membership requests and volunteer interactions. You will provide essential administrative and project support to both the client and staff team, which includes maintaining and reporting on databases. Taking ownership of all membership-related activities, you will be responsible for recruitment, retention, renewals, communications, and reporting. Additionally, you will serve as the staff liaison to client member committees and coordinate financial projects, application payments, product purchases, and accounts payable/receivable. Your responsibilities will also include writing and producing content for emails, e-newsletters, social media, and other electronic communications, as well as maintaining and updating areas of the association website with current information, benefits, and certification programs. You will assist in preparing for board meetings and exhibiting at conferences, ensuring that all aspects of membership and operations run smoothly and efficiently.

Responsibilities

• Build and sustain strong client relations through attentive detail in handling membership requests and volunteer interaction.
• Provide administrative and project support to the client and staff team, including database maintenance and reporting.
• Take ownership of all things membership, including recruitment, retention, renewals, communications, and reporting.
• Serve as staff liaison to client member committees.
• Coordinate and maintain financial projects, application payments, product purchases, and accounts payable/receivable.
• Write and produce content for emails, e-newsletters, social media, and other electronic communications.
• Maintain and update areas of the association website with current information, benefits, certification programs, etc.
• Assist with the preparation of board meetings and exhibiting at conferences.

Requirements

• Bachelor's degree from an accredited four-year institution or equivalent experience.
• 3-5 years of relevant professional experience, including customer service and/or administrative support experience.
• Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to travel 10%.

Nice-to-haves

• Experience in a nonprofit and/or association environment.
• Database management experience is a plus.
• HTML experience and/or managing website content a plus.

Benefits

• Work from home two days per week.
• Standard 40-hour work week with the possibility of additional hours based on project deadlines.