Membership and Wellness Director

$58,800 - $58,800/Yr

YMCA - Englewood, FL

Full-time - Mid Level

Englewood, FL

Social Assistance

About the position

The Membership & Wellness Director at YMCA of Southwest Florida plays a crucial role in member engagement and retention, overseeing the Membership and Wellness department. This position involves strategic planning, community relationship building, and ensuring high-quality service from staff to enhance member experiences.

Responsibilities

• Responsible for new member attraction through community involvement and relationship building with local businesses and organizations.
• Recruits, hires, trains, and evaluates Membership and Wellness staff teams.
• Provides leadership to ensure all staff is equipped to provide the best member service possible at all times.
• Performs the duties of Membership Services Associate and leads by example if needed.
• Builds relationships with members, program participants, and community partners.
• Motivates and trains staff to improve membership and member retention.
• Practices strong fiscal stewardship in the execution of financial and membership policies and procedures.
• Develops and monitors program budget to meet fiscal objectives.
• Coordinates all membership reporting, surveys, and tabulations as requested by management.
• Promotes program and membership enrollment with existing and potential members.
• Is highly visible at the front desk and in the facility.
• Coordinates program registration and marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Develops and directs high-quality relationship-based engagement strategies.
• Models relationship building skills in all interactions with staff, volunteers, members, and the community.
• Maintains confidentiality of sensitive personal and financial data for each member.
• Monitors and enforces membership policies and procedures.
• Manages the accuracy and productivity of day-to-day activities of the membership process.
• Accurately processes new program registrations including cash transactions and maintenance of member records.
• Responds to inquiries both in person, phone, and email.
• Handles and solves member complaints.
• Leads membership events including Member Appreciation Days at the YMCA and represents the YMCA at community events to promote the YMCA.
• Responds to emergency situations by adhering to the safety policies and procedures set for the Association.
• Responsible for upholding all staff safety requirements including cleaning protocols throughout the day.

Requirements

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• One to two years related managerial/team leadership experience.
• Excellent personal computer skills and experience with standard business software.
• Exemplary customer service skills.
• Working knowledge in the fitness industry and certification requirements.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development, and fundraising.
• Able to prioritize, meet deadlines, and maintain confidentiality.
• Positive attitude, self-starter with high energy.
• Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening.
• Adhere to drug/alcohol/smoke-free workplace policy.

Nice-to-haves

• YMCA Team Leader or Multi-team/Branch Leader certification preferred.
• Possess a current accredited and nationally recognized wellness certification.

Benefits

• Health insurance coverage.
• Paid time off for holidays and vacations.
• Professional development opportunities.
• Retirement savings plan options.