Membership Associate

About the position

The Membership Associate's primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.

Responsibilities

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry.
• Screens prospects and non-members through the organization's sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.

Requirements

• Must be 18 years of age or older
• Basic computer knowledge and skills preferred, ability to learn new software and new software applications quickly.
• Excellent verbal communication skills preferred
• Cash handling experience preferred
• Enjoy working with and helping people with a friendly and positive demeanor
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire

Nice-to-haves

• Bilingual in Spanish and English is a plus, but not a requirement

Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
• 12% employer contribution to retirement savings and optional 403B retirement savings plan.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training
• Unlimited referral bonus beginning at $300.00