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Membership Clerk
$35,360 - $35,360/Yr
Boys & Girls Clubs of Broward County- Jim & Jan Moran Unit - Deerfield Beach, FL
posted 2 months ago
Part-time - Entry Level
Onsite - Deerfield Beach, FL
About the position
The Membership Clerk at the Boys & Girls Clubs of Broward County is responsible for managing the front desk operations, which includes handling memberships, answering phones, maintaining attendance records, and providing general supervision. This part-time role requires excellent customer service skills and the ability to multitask effectively in a dynamic environment.
Responsibilities
- Record daily attendance through KidTrax, including manual scans and enforcing the use of scannable Club cards.
- Follow proper procedures related to the 'Safe Passage Policy'.
- Transmit KidTrax information nightly to maintain accurate membership statistics.
- Reception and registration of new memberships, including receiving applications and payments, entering data in KidTrax, and issuing membership cards.
- Answer the telephone, take messages, and maintain a positive public image for callers.
- Greet visitors to the Club and direct them appropriately, ensuring they have visitor passes.
- Control the entrance to the building and maintain a visitor log.
- Act as the information center for questions about the Club, marketing programs to members and parents.
- Enforce Club rules and policies to members, parents, and guests.
- Ensure bulletin boards and signage are neat and up to date.
- Organize parent information tables and ensure information is current.
- Maintain organization and cleanliness at the front desk.
- Create and assist with social media posts and Club happenings.
Requirements
- High school diploma or GED required; Associate's degree preferred.
- 2 years of customer service experience required.
- 1 year of receptionist experience preferred.
- Excellent phone etiquette and customer service skills.
- Ability to multitask and maintain accurate records.
Nice-to-haves
- Familiarity with social media platforms, particularly Instagram.
- Experience in marketing or event coordination.
