Membership Concierge Manager

LIFE TIME SPA - Warrenville, IL

Full-time - Mid Level

Warrenville, IL

About the position

The Membership Concierge Manager at Life Time Spa is responsible for delivering an exceptional experience for club members and guests by leading the Membership Concierge Team. This role focuses on creating a culture of excellence in service execution and member retention, aligning with the premium brand of Life Time. The manager will engage with members and guests to promote programs and services that support their health and wellness goals.

Responsibilities

• Skillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience.
• Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations, including disciplinary and termination actions as needed.
• Achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution.
• Meets department financial expense expectations through payroll management and effective scheduling of the Concierge Team.
• Strategically drives an experience-driven department culture, utilizing insights from member/guest feedback to identify opportunities and capitalize on successes.
• Manages compliance within Life Time policies, procedures and processes.

Requirements

• High School Diploma or Equivalent
• CPR/AED certification required within 30 days of hire
• 3+ years of managerial experience
• 3+ years of customer service experience
• 3+ years of sales experience
• 3+ years of achieving budget goals

Nice-to-haves

• Bachelors Degree in related field
• Experience working in a high-energy and fast paced environment with proven multi-tasking skills
• Superior time management skills
• Ability to prioritize tasks
• Adapts to change and innovation
• Experience with Microsoft Dynamics CRM and Microsoft Office Suite