Membership Coordinator

Hero Home Services - Bloomington, MN

Full-time - Entry Level

Bloomington, MN

About the position

The Membership Coordinator at Hero Home Services is responsible for managing the scheduling of maintenance technicians and promoting the Happy Home Club to retain customers. This role requires effective communication, organizational skills, and the ability to meet performance goals while ensuring customer satisfaction.

Responsibilities

• Welcome all new members to the Happy Home Club and ensure accuracy of the membership data.
• Make outbound contacts with all members to schedule their maintenance visits via phone, email, and text.
• Collect, develop, and utilize outbound phone lists in a timely manner each season.
• Track and report the progress of seasonal membership inspections.
• Make outbound phone calls to existing members for expiring payment information.
• Make outbound phone calls to existing members with expiring plans and convert into recurring customers.
• Make outbound phone calls to members wishing to cancel their membership and attempt to save.
• Process Happy Home Club payments and cancellations on a monthly basis.
• Track and report reasons for Membership cancellations.
• Ensure accuracy of customer accounts to accurately reflect their membership information and recurring services.
• Maintain a full schedule of inspection appointments to ensure the maintenance technicians have full workdays.

Requirements

• Valid driver's license with clean driving and criminal record.
• High School Diploma or equivalent required.
• Superior organizational skills and attention to detail.
• Flexibility to move between tasks based on business need and balance competing priorities.
• Experience in planning multi-step projects and reaching milestones on time without sacrificing accuracy or quality.
• Demonstrated writing and editing skills.
• Able to communicate professionally, clearly, and concisely with other team members, management, and customers.
• Takes initiative, demonstrates creativity, personable and has a high level of professionalism.
• Comfortable working independently and proactively collaborates with Hero staff.
• Ability to manage and maintain data with accuracy and thoroughness.
• Excellent computer knowledge: Proficiency in Word and Outlook, Intermediate experience level in Excel, Service Titan a plus.

Benefits

• Hourly pay as negotiated upon hire.
• Bonuses and incentives will only be paid out if employed at the time of disbursement.
• Pay increases are given based upon performance and meeting metrics, not based on time employed.