MEMBERSHIP COORDINATOR

$43,680 - $49,920/Yr

Wycliffe Golf And Country Club Homeowners Association - Wellington, FL

Full-time

Wellington, FL

Administrative and Support Services

About the position

The Membership Coordinator at Wycliffe Golf and Country Club plays a vital role in supporting the Director of Marketing & Communications by managing the day-to-day administrative functions related to membership. This position is responsible for handling member inquiries, processing new member applications, maintaining accurate membership records, and assisting with member events and communications. The ideal candidate will be organized, detail-oriented, and dedicated to providing exceptional service to both current and prospective members.

Responsibilities

• Assists and provides clear communication between Wycliffe members and the public through various channels including the Club's website, flyers, member app, directories, phone, and email.
• Maintains accuracy of the member portal, app, and calendar, ensuring member information is always up to date.
• Processes new member applications, verifying eligibility, preparing documentation, and facilitating the member approval process.
• Handles requests for transfers of membership and assists prospective members with application requirements.
• Completes new member orientations and club tours as required.
• Processes member resignations, upgrades, and downgrades.
• Responsible for month-end processes, including balancing membership and services.
• Assists in managing existing membership programs and coordinating new initiatives.
• Handles all member inquiries and service follow-up, including incoming calls and general inquiries related to membership.
• Orders supplies for administration, including supplies for creating new member gifts.
• Supports the Director of Marketing & Communications in planning and executing member engagement initiatives and events.
• Maintains the accuracy of 7 Rooms, updating member information and managing dining room reservations.
• Updates and maintains member-related information in North Star, including events and address changes.
• Assists the Director of Marketing and Communications with inter-departmental communications to ensure information is current and clearly communicated.
• Maintains and distributes internal phone and extension lists and updates special email groups for e-blasts.
• Acts as a back-up to the Admin Reception Desk when needed.
• Ensures accuracy of and updates the website regarding membership changes.
• Assists with activities related to exiting members, including obtaining forwarding information and system removal.
• Prepares invitations, agendas, posters, and correspondence for events.
• Provides ideas and feedback to improve member services.
• Performs general administrative duties including filing, data entry, and report preparation.
• Attends staff and committee meetings as required.

Requirements

• High School Diploma or GED required; AA or AS degree preferred.
• Previous experience in an administrative role is required.
• Experience in hotel/resort and country club settings is a plus.
• Ability to anticipate membership needs and provide outstanding member services.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Experience with Microsoft Suite, Outlook, and social media management.
• Typing/keyboarding skills.

Nice-to-haves

• Experience in a country club environment.
• Familiarity with member engagement initiatives.

Benefits

• Full-time position with competitive hourly wage.
• Opportunity to work in a professional club environment.