Membership Coordinator

$70,000 - $70,000/Yr

The H.Wood Group - Central LA, CA

Full-time - Mid Level

Central LA, CA

Motion Picture and Sound Recording Industries

About the position

The Membership Coordinator at The h.wood Group is responsible for managing the Membership Database and ensuring smooth operations for all membership services. This role involves being a key point of contact for members and the operations team, contributing to the strategic narratives of membership, and enhancing the overall member experience at the Bird Streets Club. The position requires a strong presence on-site and involves close communication with members to ensure their satisfaction and engagement.

Responsibilities

• Own the day-to-day management of all data entry for membership services.
• Manage the Member Database and CRM tools with an eye towards organization, growth and scalability.
• Research, organize and maintain information on those who have been nominated, schedule meetings and tours for the Senior Director of Membership.
• Monitor and report on membership acquisition pace and waitlist.
• Create all collateral for owners and Committee members to see all new nominations.
• Manage the new member intake process which includes vetting, accepting, onboarding, and welcoming new members.
• Manage all communications with members and be one of their key point people to facilitate their needs via text, phone, email, chat, social media, etc.
• Build and maintain a positive member experience at the Club by creating membership-hosted events and programming and working with management to execute them.
• Work with the Membership team to create reports for the owners to show continued progress, evolution and growth of the Bird Streets Club membership.
• Work with the Membership team across Bird Streets marketing initiatives including social media strategy, newsletters, partnerships, and events.
• Work cross-departmentally both at the h.wood Group and the Bird Streets Club to facilitate seamless service and member experience at the Club.

Requirements

• A minimum of three years' experience in customer service, high-end hospitality preferred.
• Ability to work evenings and weekends, including in venue a minimum of four nights per week, sometimes as late as 2am.