Membership Coordinator

Virginia Living Museum - Newport News, VA

Part-time - Entry Level

Newport News, VA

Museums, Historical Sites, and Similar Institutions

About the position

The Membership Coordinator is responsible for overseeing all aspects of the General Membership efforts at the Virginia Living Museum. This includes managing membership sales, fulfillment, member events, stewardship, and maintaining the integrity of the membership database. The role emphasizes excellent customer service and the integration of skilled volunteers to enhance membership initiatives.

Responsibilities

• Be a positive, enthusiastic representative of the Virginia Living Museum.
• Develop and implement new and existing membership drives for acquiring new members, renewing current members, and re-engaging lapsed members.
• Work with the Guest Engagement Director to set goals for membership drives.
• Train and motivate front desk staff to sell memberships and welcome museum members.
• Supervise data entry and maintain the integrity of the ALTRU membership database.
• Process renewals and new member applications purchased through various channels within one week.
• Administer all aspects of membership, including receipt and documentation of payments using ALTRU.
• Update reciprocity agreements with ASTC and North Carolina Aquariums.
• Plan and implement membership drives, benefits, and promotions.
• Respond to inquiries regarding membership via telephone, email, and in-person.
• Prepare and mail renewals and e-reminders on a monthly schedule.
• Maintain USPS bulk mail account and procedures.
• Provide recommendations on budget, policy, and procedures regarding memberships to the Guest Engagement Director.
• Create monthly reports on membership sales, renewals, and lapses.
• Create and manage member-only contests and drawings.
• Develop relationships with members to promote long-term partnerships.
• Maintain inventory of membership supplies and provide materials for front desk staff.
• Assist in the design, coordination, and updates to membership materials.
• Write effective and creative copy for membership communications and serve as a copy editor.
• Stay knowledgeable of museum and local events.
• Ensure outgoing mail is posted and deliveries are accepted responsibly.
• Update Constant Contact emails and unsubscribe list.
• Provide member data for newsletters.
• Engage and oversee volunteers in completing duties.
• Perform all other duties as assigned.

Requirements

• College degree or a minimum of five years membership management or sales experience.
• Excellent organizational skills and attention to accuracy and detail with the ability to multi-task.
• Outgoing personality who enjoys working with people and is committed to providing exceptional customer service.
• Non-profit experience is preferred.
• Talent in developing sales plans and motivating staff towards a sales goal.
• Creative problem solver.
• Able to maintain database and track sales.
• Excellent written and verbal communication skills with a variety of constituents.
• Proficiency in ALTRU, Constant Contact, and Microsoft Office.

Nice-to-haves

• Experience in sales and customer service in a non-profit environment.
• Familiarity with membership management software and database systems.

Benefits

• Flexible scheduling with occasional evenings and weekends required.