Membership Coordinator

American Bus Association - Washington, DC

Full-time

Washington, DC

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Membership Coordinator will play a vital role in supporting the ABA Membership department by focusing on member acquisition, retention, and engagement activities. This position involves both strategic and administrative tasks to enhance the overall membership experience and ensure effective communication with prospective and current members.

Responsibilities

• Assist in identifying and targeting potential new members.
• Support sales initiatives by responding to inquiries and providing information.
• Assist in developing sales strategies to promote membership packages.
• Create and send renewal invoices in the database.
• Send renewal confirmation letters upon receipt of renewal payments.
• Send renewal email reminders.
• Conduct renewal calls to members with open invoices.
• Sell current members on their benefits to ensure a higher renewal rate.
• Assist with member communications to ensure timely and relevant information delivery.
• Monitor member engagement and proactively reach out to members at risk of non-renewal.
• Support efforts to gather member feedback and contribute to continuous improvement of membership benefits, services, and processes.
• Send quarterly check-ins to members to update their accounts.
• Send 3, 6, and 9 monthly check-ins to current members.
• Send weekly membership reports to the CEO and Sr. Membership Manager.
• Maintain accurate member records and databases, ensuring up-to-date contact details and membership statuses.
• Responsible for all new membership applications received via email.
• Use SAFER platform to verify information provided on applications.
• Ensure membership processes are current and updated.
• Serve as the first point of contact for current and potential members, answering inquiries via phone and email.
• Provide exceptional customer service by addressing member concerns, resolving issues, and delivering solutions.
• Assist in resolving billing or payment issues related to memberships.
• Collaborate with the Sr. Membership Manager and other team members on initiatives to grow and retain the membership base.
• Participate in team meetings and contribute to brainstorming and strategy discussions.
• Willingness to travel and participate once a year in the annual Marketplace show.

Requirements

• Proven experience in a sales or customer service role, preferably within a membership-based organization.
• Strong interpersonal skills with the ability to build relationships with diverse groups.
• Excellent verbal and written communication skills.
• Strong organizational, attention to detail, and time-management abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM/database management software.
• Ability to work independently and as part of a team.

Nice-to-haves

• Sales or marketing experience is a plus.