Membership Experience Coordinator

$33,280 - $39,520/Yr

YMCA - Smithfield, VA

Full-time - Mid Level

Smithfield, VA

Social Assistance

About the position

The Membership Experience Coordinator at the YMCA of the Virginia Peninsulas plays a crucial role in enhancing member retention, engagement, and sales. This position focuses on delivering high-quality service to members and guests while collaborating with center leaders to foster a welcoming and supportive environment. The Coordinator is responsible for overseeing membership administration, leading a team, and ensuring that the YMCA's mission and values are upheld in all interactions.

Responsibilities

• Assist with member retention, engagement, and membership sales.
• Ensure the highest quality service to members and guests.
• Work closely with other center leaders to welcome and engage members and staff.
• Support membership enrollment and meet revenue and membership goals.
• Proactively identify and resolve member issues and concerns.
• Manage daily business and administrative functions related to membership.
• Assist in hiring, developing, and motivating team members.
• Oversee the implementation of daily operations of the Welcome Center.

Requirements

• Minimum of 20 years of age.
• Minimum of 1 year experience in a related field; YMCA experience preferred.
• Minimum of 1 year supervisory experience preferred.
• Must possess business professional verbal and written communication skills.
• Advanced knowledge of basic software programs and phone systems.
• Ability to perform math skills for managing money and accounting procedures.
• Certification in CPR/First Aid/AED/O2 required within 60 days of hire.
• Satisfactory completion of a criminal background check and Child Protective Services check.

Nice-to-haves

• Experience with YMCA membership software.
• Ability to coordinate and plan events effectively.

Benefits

• AD&D insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Vacation and sick leave
• YMCA Family Membership
• 12% retirement upon meeting requirements of the National YMCA Retirement Fund
• 65% employee paid health/dental insurance
• $25,000 Life/AD&D policy