Membership Sales Ambassador
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About The Position
BJ's Wholesale Club is seeking a Membership Sales Ambassador to join our team in Miami Lakes, FL. As a Membership Sales Ambassador, you will play a crucial role in executing our Acquisition 365 strategy, which includes renewing, upgrading, and cross-selling My BJs Perks. Your responsibilities will also encompass handling merchandise returns, exchanges, pick-ups, and addressing general customer service inquiries. We pride ourselves on delivering excellent and efficient member service, and you will be expected to uphold these standards in every interaction with our members. In this position, you will be responsible for carrying out job functions and responsibilities as assigned, supporting the application of club policies, procedures, and compliance. We strive for flawless execution and hold ourselves accountable for our actions. You will act with honesty and integrity, always keeping the member's needs in mind, and addressing any concerns that arise. Ensuring a safe and positive environment for both our members and team members is paramount. You will also be expected to embrace inclusion and diversity, working collaboratively and respectfully with your colleagues to achieve common goals. Speed and agility are essential in our fast-paced environment, and you will need to innovate and adapt to meet the demands of our members. A friendly and positive attitude is crucial as you deliver service excellence through all points of contact, resolving and de-escalating member concerns as necessary. Your daily commitment to our GOLD Member Standards will guide your actions, ensuring that you greet, anticipate, and appreciate our members at every opportunity. As a Membership Sales Ambassador, you will drive and promote BJ's value proposition regarding acquisition, retention, perks, and the overall member experience. You will convert potential members by effectively pitching all membership programs in accordance with company policies and practices. A clear understanding of all BJ's Membership options and the Co-Brand credit card will be essential as you serve as a first line point-of-contact for membership inquiries, credit card applications, and general questions. You will also assist with Buy Online and Pick Up In Club (BOPIC) orders and maintain compliance with all club policies and procedures. Regular, predictable attendance is an essential function of this job, and you will be expected to perform other duties as assigned, including working in other departments as needed.
