Membership Services Administrative Assistant

$33,280 - $37,440/Yr

Temecula Valley Winery Management - Temecula, CA

Full-time - Entry Level

Temecula, CA

Amusement, Gambling, and Recreation Industries

About the position

The Membership Services Administrative Assistant position at Temecula Valley Winery Management focuses on customer interaction and support for the winery's membership group. The role involves providing information to customers, resolving complaints, assisting with wine distribution and billing activities, and gathering membership statistics to inform sales strategies. The position requires strong attention to detail, cooperation, integrity, and the ability to handle stress effectively.

Responsibilities

• Provide information to customers about products and services via phone or in person.
• Handle and resolve customer complaints and inquiries.
• Assist the Membership Services & Concierge manager with wine distribution and shipment coordination.
• Follow up on billing activities for the winery and its clients.
• Gather and analyze membership statistics to determine sales potential and inventory needs.
• Perform data entry and maintain records of customer interactions.
• Solicit sales of new or additional services or products.
• Monitor customer preferences to inform sales efforts.
• Participate in training and performance evaluations to improve sales and service skills.

Requirements

• 1 year of customer service experience required.
• Strong attention to detail and thoroughness in completing tasks.
• Ability to maintain composure in high-stress situations.
• Excellent communication skills, both verbal and written.
• Proficiency in using computers and software for data entry and customer management.

Nice-to-haves

• Experience in sales or marketing activities.
• Familiarity with Wine Direct software platform.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance