Membership Trainee - John Geigle Branch*
YMCA of the Suncoast - Palm Harbor, FL
posted 4 days ago
About the position
The YMCA of the Suncoast is seeking a magnetic, meticulous, mindful Member Service superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more. Under the direction of the Membership Director/Coordinator and consistent with the mission of the YMCA of the Suncoast, The Membership Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire date. The position is responsible for cultivating relationships with all members and potential members. They provide services including membership and program receipting; conducting tours and tour follow-ups; handling of member phone inquiries; assisting the Membership Director with all relationship-building activities; and performing other tasks as assigned.
Responsibilities
- Complete all requirements of Member Specialist I Position within 60 days of hire date.
- Create a warm and welcoming environment for members and prospective members.
- Educate members and prospective members about the services the YMCA offers.
- Introduce yourself to all members and get to know each member's name.
- Introduce members of similar interest to each other.
- Thank members for allowing us to serve them.
- Assist members and prospective members at the welcome desk.
- Receipting into Active all new memberships.
- Enter financial and payment information into Active.
- Make Photo ID cards for all YMCA facility members.
- Conduct tours of the facility to assess members' needs.
- Follow up on tours conducted.
- Assist with reservations for wellness center orientations.
- Handle all phone inquiries regarding membership and program information.
- Input all program registrations through receipting into Active.
- Assist members with all program questions and inquiries.
- File all necessary paperwork as required.
- Help develop and participate in Member Appreciation/Retention activities.
- Assist with annual membership data audit.
- Report suspicious activity that may lead to child abuse or violate the code of conduct.
- Maintain and clean facility and care for equipment.
Requirements
- Must be a minimum of 17 years of age.
- High school graduate or equivalent required.
- At least 1-year previous customer service experience required.
- Required upon hire, must have completed Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings.
- Must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date.
- CPR, AED and First Aid certification preferred.
Nice-to-haves
- College degree with emphasis in Marketing or Communications preferred.
- Broad overview of the YMCA as it operates as a local, national and international movement preferred.
Benefits
- Rate of pay: $13.35/hr. - $13.45/hr.
- Shift: Varies. Night and weekend availability required.
