Mental Health Administrative Assistant

$37,440 - $41,600/Yr

The Healing Fountain - Virginia Beach, VA

Full-time - Entry Level

Virginia Beach, VA

About the position

The Mental Health Administrative Assistant at The Healing Fountain is a vital role focused on providing administrative support in a busy mental health practice. This position involves greeting clients, managing insurance information, and ensuring smooth office operations while fostering a welcoming environment. The role is part-time, requiring 30 hours a week, and offers opportunities for personal growth and career advancement within the practice.

Responsibilities

• Greets clients and electronically registers them, collecting necessary demographic and insurance information.
• Collects copays from clients.
• Communicates effectively with clients and multiple sources via email, telephone, and in person.
• Prepares the office for the following day by printing schedules and confirming appointments and insurance statuses.
• Archives inactive client charts yearly.
• Maintains inventory of office equipment and supplies, placing orders as needed.
• Monitors delinquent accounts and performs collection duties.
• Updates practice insurance and licensure, including quarterly re-attestation.
• Obtains online Explanation of Benefits (EOBs) from insurance websites and other payer services.
• Performs other duties as requested or assigned.

Requirements

• Minimum of 2 years' experience in an office setting.
• Experience in a mental health or medical office setting preferred.
• Associate's degree preferred.
• Proficiency in EHR systems, Microsoft Office, and Google Suite.
• Strong communication skills and phone etiquette.
• Ability to multi-task in a fast-paced environment with attention to detail.
• Considerable initiative and judgment required.

Nice-to-haves

• Experience with health insurance eligibility, benefits, procedures, and reimbursement.