Mental Health Administrative Virtual Assistant - In Office and/or Remote

$31,200 - $37,440/Yr

Modern Practice Support - Manhattan, KS

Full-time - Entry Level

Manhattan, KS

About the position

The Mental Health Administrative Virtual Assistant role at Modern Practice Support involves providing essential client care, billing, and credentialing support to Courser Lapo Therapeutic Wellness and other mental health practices. This position is ideal for motivated individuals who possess a warm personality, strong organizational skills, and analytical abilities. The role requires direct collaboration with the Practice Owner or Practice Manager to ensure efficient scheduling of clients, timely billing, and effective credentialing processes.

Responsibilities

• Take all incoming referrals for new clients and schedule within 24 hours
• Follow up with all referral sources regarding the status of the appointment
• Enter all new client information into our electronic health records systems accurately
• Use systems to verify active insurance and related information
• Make appropriate selections/matches from client to clinician based on areas of specialization and expertise
• Communicate with client after the first appointment to ensure their needs were met and they were satisfied with their placement
• Submit claims to primary and secondary insurance
• Reconcile client and insurance payments
• Work with community partners to nurture a professional relationship
• Utilize referral sources when clinicians are accepting new clients; make phone calls to referral coordinators informing them of these openings
• Complete credentialing applications and follow-up until the contract is signed
• Complete other various tasks for practice owners/managers

Requirements

• Warm and inviting personality, excellent with phone communication
• Detail-oriented and organized in regards to following up with clients who are unreachable, etc.
• Driven by goals, able to work towards meeting goals without getting frustrated or giving up
• Must have deductive reasoning skills and able to interpret charts and graphs
• Must be excellent at community outreach and building relationships in the community as well as with new organizations
• Must reside in Kansas

Benefits

• Health insurance
• PTO
• Paid holidays
• Great team culture